Hotel Hale is an exclusive property where every guest reservation is both important to us and special to us. If your travel plans change and you must cancel your reservation, please call us and talk to our front desk reservation specialists at least 5 days prior to your arrival date to cancel your reservation less a $35 processing fee per room per night of reservation.
In the unlikely event that you must cancel with less than 5 days notice, shorten your stay or check out early, please understand that we must ask you to take responsibility for your entire reservation. If we can rebook your room(s), a full or partial refund will be made.
Because of the limited availability of our rooms, we can not allow reservations more than 4 months from the date of arrival.
Rates and Policies are subject to change and vary during high impact periods and special requests. A 30 day cancellation notice is required on whole house bookings and for some holidays and special events.
Check-in: 3:00 PM-6:00 PM. Valet service is available during these hours. If arriving outside of check-in times, please call to make arrangements.
Check-out: 11:30 AM
Absolutely no smoking inside including the balconies or on the grounds of Hotel Hale. While the National Park Service prohibits smoking within Park, smoking is permitted on the public sidewalk outside the perimeter of Hotel Hale. In addition, no open flames or incense are permitted in Hotel Hale or on the grounds of the hotel. Violation of the smoking policies will result in a $500 Cleaning Fee and may lead to your removal of the property with you being held responsible for your entire reservation.
No pets. Please call for help in making arrangements to board your pet.
Bike Storage. We cater to the cycling enthusiast. As such, we will be establishing a secured bike closet with security camera in the basement of the hotel. Please bring your personal lock or we can provide one for you with a small deposit. Bikes are not allowed in the overnight rooms. As a bike enthusiast, you know full well the dirt, grease and grime picked up on the tires and chain. This dirt transferred to our bedding/drapery will ruin these items. Please be respectful and ride on. We also provide a bike wash station on the hotel grounds.
Room Occupancy. All rooms are rated for double occupancy with the exception of the Fordyce and the Quapaw which are rated for 4 guests. The Fordyce features a pull out queen size hide-a-bed with air mattress. The Quapaw provides for 2 queens. For each guest in excess of two in these rooms, additional fee of $20 per guest per night will be changed to your reservation.
Minimum Stay. A two night minimum stay is required for weekends. A three night minimum stay is required for some holiday weekends.
Deposits. When you book, a deposit of $140 per room will be charged to your credit card.
Gift Certificates. Gift Certificates must be presented at check-in along with a valid driver's license. Gift Certificates are transferable. Any remaining amount on the gift certificates can be used at a later date up to the expiration date. Gift Certificates can be used in our restaurants as well. Gift Certificates cannot be redeemed for cash.
Room Technology. In addition to telephone service, Hotel Hale provides for free Wi-Fi service for overnight guests separate from that which is offered to the general public. We also provide hard wire internet connection in each room. Many of our rooms come with multiple USB ports to connect your devices.
Valet Service. Hotel Hale shall not assume liability for auto accessories or articles left in the car. No liability shall be assumed by Hotel Hale for loss or damage by fire, theft or any other cause, while in custody of the hotel. Management will not be responsible for any damage reported after the vehicle has left the premises.